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Shipping policy

Effective Date: 2025-12-29

1. Introduction

At Performance Recovery HQ, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on performancerecoveryhq.com.

  • Service name Standard Shipping
  • Price Free
  • Delivery time 3 to 9 business days total
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@performancerecoveryhq.com or call 1 626-606-1796.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Performance Recovery HQ.

 

Brand by Brand

Leisurecraft

Our sauna products are manufactured and shipped directly from the workshop of Leisurecraft. Because these are large, handcrafted items, they ship via freight carrier rather than standard parcel delivery.

Please review the responsibilities for each party involved in the delivery process.

Manufacturer Responsibilities

The manufacturer is responsible for:

• Building and securely packaging your sauna in a protective shipping crate
• Arranging freight transportation to your delivery location

Freight Carrier Responsibilities

The freight company handling your shipment will:

• Contact you to schedule a delivery appointment
• Deliver the sauna crate to the end of your driveway or curbside

Please note the following freight delivery conditions:

• Freight carriers do not unload the sauna crate from the truck
• Drivers typically cannot back trucks into driveways
• Most deliveries are made using large 18-wheel freight trucks, so please ensure your road or neighborhood can accommodate this size vehicle

Lift Gate Availability

Lift gate availability depends on crate size:

• Crates under 92 inches (7 feet) may be delivered with a lift gate to assist with unloading
• Crates over 92 inches cannot be unloaded using a lift gate, and unloading arrangements must be made by the customer

Customer Responsibilities

To ensure a smooth delivery, customers are responsible for:

Scheduling Delivery

• Returning calls from the freight company promptly to arrange a delivery appointment

Preparing for Unloading

Sauna crates vary in size and weight:

• Length: 6 feet – 14 feet
• Weight: 800 – 1600 pounds, depending on the model

Customers must arrange a safe method to unload the crate from the truck.

Recommended Unloading Methods

Common options include:

• Using a forklift or mechanical lifting equipment

Forklifts must lift the crate from the end, and fork extensions are required

• Hiring or renting a tilt-bed tow truck to pick up the crate from the local freight terminal and deliver it directly to your home

Inspecting Your Delivery

When your sauna arrives, please inspect the crate carefully.

If the crate appears damaged:

1. Accept the shipment

2. Take clear photos of the damage

3. Note the damage on the Bill of Lading (BOL)

Write the following on the BOL:

“Crate arrived open/damaged – possible hidden damage.”

After noting the issue, contact us immediately so we can work with the freight carrier to resolve the situation.