Effective Date: 2025-12-29

1. Overview

At Performance Recovery HQ, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through performancerecoveryhq.com.

Summary

• Region: United States
• Return window: 30 days total, but damage must be reported within 48 hours of delivery
• Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
• Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
• Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

• Email: support@performancerecoveryhq.com
• Phone: 1 626-606-1796
• Address: Performance Recovery HQ, 1830 W. 11th St. Unit F Upland, CA 91786, United States

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

• The item arrived damaged, defective, or incorrect
• The customer wishes to return a new item within the policy window
• The damage or issue was reported within 48 hours of delivery
• The product is returned within 30 days of delivery
• The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

• Your order number
• Photos clearly showing the damage or issue
• A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

• After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
• Refunds are issued to the original payment method within 7 business days after approval
• If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

• Items reported after 48 hours of delivery
• Items damaged due to misuse or neglect
• Personalized, custom-made, or perishable goods
• Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
• Gift cards and downloadable digital items

9. Cancellations

• Orders may be canceled before shipment for a full refund
• Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Performance Recovery HQ, you agree to this Return and Refund Policy.

Performance Recovery HQ
support@performancerecoveryhq.com
1 626-606-1796
1830 W. 11th St. Unit F Upland, CA 91786, United States

 

Brand by Brand

Leisurecraft

Because our products are large, handcrafted wellness equipment shipped via freight, we have specific policies regarding order changes, cancellations, and returns. Please review the information below before placing your order.

Order Cancellation Policy

Orders may be cancelled within 14 days of placing the order without penalty.

After 14 days from the order date, cancellations will incur a $65 cancellation processing fee.

If your order is within 7 days of the scheduled ship date, the order can no longer be cancelled because it is already in the final stages of production and preparation for shipment.

Order Changes

Orders can be modified within 14 days of placing the order at no additional cost.

After 14 days, a $65 order modification fee will apply for any requested changes.

Examples of order changes include:

- Adding or removing products

- Changing product options or upgrades

- Updating the delivery address

- Changing the shipping method

Orders cannot be modified within 7 days of the scheduled ship date, as production and shipping preparation are already underway.

If a shipping address change is requested after the order has already shipped, freight carriers charge a $250 rerouting fee, which will be passed on to the customer.

Returns Policy

Due to the size, weight, and international freight costs associated with these products, returns are generally not accepted.

In rare cases where a return is approved, the following conditions will apply:

A 20% restocking fee will be deducted from the refund

The customer is responsible for all return shipping costs

Products must be returned in original packaging and unused condition

All returned items are inspected by the manufacturer, Leisurecraft, and the final determination of the product condition and refund amount will be made after inspection.

Refused Deliveries

If a customer refuses delivery of a shipment after it has been dispatched, the following will apply:

A 15% restocking fee

The customer will be responsible for all shipping, storage, and rerouting fees

These charges are imposed by freight carriers and manufacturers once a product has been shipped.